Privacy Policy

1. Introduction

ArcMind AI is a trading name of Coffee Marketing Digital Ltd, registered in England. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, why we collect it, and your rights in relation to it.

2. Data Controller

The data controller is Coffee Marketing Digital Ltd, trading as ArcMind AI, based in Bournemouth, England. For any data protection queries, contact us at al@arcmindai.co.uk.

3. What Data We Collect

We collect the following personal data when you submit our contact form:

• Your name
• Email address
• Company name
• Phone number (if provided)
• Your message content

We do not collect any data automatically through cookies, analytics, or tracking scripts. See our Cookie Policy for more information.

4. How We Use Your Data

We use the personal data you provide to:

1. Respond to your enquiry
2. Schedule discovery calls and consultations
3. Provide information about our services
4. Communicate with you about potential or ongoing engagements

The lawful basis for processing your data is legitimate interest (responding to your enquiry) and, where applicable, the performance of a contract.

5. How Your Data Is Processed

Contact form submissions are processed via Formspree, a third-party form handling service. Formspree processes your data on our behalf and stores submissions securely. Formspree's servers are located in the United States. By submitting the contact form, your data may be transferred outside the UK. Formspree provides appropriate safeguards for international data transfers in accordance with their privacy policy.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with Formspree for the purpose of processing contact form submissions, and with any service providers strictly necessary to deliver our consultancy services to you.

7. Data Retention

We retain your contact form data for a maximum of 24 months from the date of submission, unless we enter into a business relationship with you, in which case data is retained for the duration of the engagement plus 6 years to comply with UK legal and accounting requirements. You may request deletion of your data at any time by contacting us.

8. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

1. Right of access — You can request a copy of the personal data we hold about you.
2. Right to rectification — You can request that we correct any inaccurate or incomplete data.
3. Right to erasure — You can request that we delete your personal data where there is no compelling reason for us to continue processing it.
4. Right to data portability — You can request a copy of your data in a structured, commonly used, machine-readable format.
5. Right to object — You can object to the processing of your personal data where we are relying on legitimate interest as the lawful basis.
6. Right to restrict processing — You can request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at al@arcmindai.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.